Trivago Sucks Customer Reviews and Feedback

From Everything.Sucks

Trivago N.V., marketed with lowercase styling as trivago, is a German transnational technology company specializing in internet-related services and products in the hotel, lodging and metasearch fields. The United States travel company Expedia Group owns a majority of the company's stock. The company is incorporated in the Netherlands. Trivago was the first hotel search engine in Germany. It became one of the fastest growing companies in Germany, with profitability doubling from 2008 to 2012.

According to The Kaweah Commonwealth website In August 2016, Buckeye Tree Lodge and Sequoia Village Inn, LLC filed a class-action lawsuit in California accusing the company and its partners of "brazen deceit" by coordinating with internet search engines and social media institutions to return false results on lodging entities in favor of those affiliated with their websites, in violation of the Lanham Act. As of January 2017, the case remained pending.

Also The Sydney Morning Herald reported In August 2018, the Australian Competition and Consumer Commission (ACCC) alleged in a court case brought against Trivago in the Federal Court of Australia that the company had misled consumers on their website and in their television advertising. The court found that search results were ordered giving preference to the highest paying "cost per click" advertisers, rather than outright cheapest prices. It was also found that the company's television advertising misled consumers by purporting to be "impartial and objective", when it fact it wasn't. The ACCC case started in the Australian Federal Court in September 2019. In January 2020, the court found that Trivago breached Australian consumer law by misleading consumers on which hotel deals were best and made false representations to consumers. The ACCC argued Trivago promised customers impartial, objective and transparent hotel price comparisons which would allow them to quickly and easily identify the cheapest offer available. Instead, Trivago promoted its best advertisers, the ACCC claimed. The ACCC claimed Trivago failed to properly disclose its operating model and used misleading "strike-through" price comparisons that compared a more expensive luxury room with a standard room. The matter will return to court for orders for penalties, declarations, injunctions and costs.

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Former Employee - Anonymous Employee says

"-lack of consistency among the projects, they can change their mind very quickly withouth providing any guideline. -some teams are run like feuds, you need to have your manager sympathy to progress, and even to feel integrated into the team. -a permanent contract means nothing in there, as when they don't need you, they can easily get rid of you by "performance". -the salary revision is just a joke, and employees can not participate in the process and depends on your direct manager decision. -the contract topic: first you are offered a one year contract, with six months probation period, after that, instead to offering you the permanent contract, they will offer you another one year contract (without payrise or salary review) that can be terminated by the end of the year, so fire you its much more cheaper. -they could improve the office security as people complains about thefts all the time."

Former Employee - Anonymous Employee says

"Thanks for your feedback. We’re sorry to hear that you didn’t have the most positive experience at trivago. We are determined to hire the best talents from all over the world, and when you look at the innovative projects our talents are working on and how much they love to share and build on their knowledge, it’s hard to imagine that you encountered people at trivago who do not represent this. We also invest a lot into training our leads, but there is of course always room for improvement and that’s why we’re constantly working hard to provide even more training opportunities, like our Lead Essentials, Transactional Analysis and Interview training courses. We are continuously working on improving our feedback tools, especially our 360 tool, to ensure every talent receive the most valuable feedback to help them develop and grow in their role at trivago. This also gives talents the opportunity to give their leads the necessary feedback that could help them improve in their roles. All the best for your next career move."

says

"Thanks for your feedback. Though it’s great to hear that you appreciated the flexibility, opportunities and work environment trivago offers, we’re sorry to hear that you didn’t have the most positive experience during your time here. Regarding salary, we are constantly striving to keep it fair and also aligned with every talent’s value contribution. While we are working hard to benchmark the salary for our different roles against other companies, as to ensure that our compensation is fair compared to the market, we do nevertheless believe that there are more motivating incentives than monetary gains alone. This is one of the reasons why we put extra effort into improving our working environment, as well as sponsor learning opportunities that our talents can take advantage of. You might have noticed from your time here, that we are not very big fans of ego, or traditional hierarchy models where you ‘move up the ladder’ to a higher position. Instead, we believe that individuals should have the opportunity to either develop an expertise or explore new challenges in new areas. This is why came up with our internal rotation program, where our Talent Development team works hard to ensure that our talents are in roles that challenge them and compliment their passion, skills and experience. We also invest a lot into training our leads, but there is of course always room for improvement and that’s why we’re constantly working hard to provide even more training opportunities. We are continuously working on our feedback tools, especially our 360 tool, to ensure every talent receive the most valuable feedback to help them develop and grow in their role at trivago. As of this week we also have a new Chief Product and Technology Officer who will help us optimize our Hotel Search Pillar further 🙂 All the best for the future, wherever it may lead you 🙂"

Current Employee - Anonymous Employee says

"Thanks for sharing your feedback. Flexibility and learning opportunities are two things that we value a lot as we always strive to equip our talents with what they need to reach their full potential ─ how you use these benefits to your advantage is up to you. Regarding salary, we are constantly striving to keep it fair and also aligned with every talent’s value contribution. While we are working hard to benchmark the salary for our different roles against other companies, as to ensure that our compensation is fair compared to the market, we do nevertheless believe that there are more motivating incentives than monetary gains alone. This is one of the reasons why we put extra effort into improving our working environment, as well as sponsor learning opportunities that our talents can take advantage of. You might have noticed from your time here, that we are not very big fans of ego, or traditional hierarchy models where you ‘move up the ladder’ to a higher position. We also do not have titles for this reason. Instead, we believe that individuals should have the opportunity to either develop an expertise or explore new challenges in new areas. This is why came up with our internal rotation program, where our Talent Development team works hard to ensure that our talents are in roles that challenge them and compliment their passion, skills and experience. However, there is always room for improvement and would be happy to hear your suggestions as to how we could improve this further. We also invest a lot into training our leads, but there is of course always room for improvement and that’s why we’re constantly working hard to provide even more training opportunities. We are continuously working on our feedback tools, especially our 360 tool, to ensure every talent receive the most valuable feedback to help them develop and grow in their role at trivago. Feel free to use our other internal feedback tools like OfficeVibe (which is checked and analysed on a very regular basis) to bring up your specific concerns, or get in touch with your Talent Lead or Business Partner. If you don’t feel comfortable doing so, please reach out to our Talent Development team directly."

Current Employee - Systems Administrator says

"Thanks for leaving your feedback. We’re sorry to hear that you’re not satisfied with your experience at trivago. It’s disheartening to hear that you had an experience of hierarchy that is not in line with our horizontal structure, which is generally quite flat, especially compared to other large companies. If you have feedback for someone specific in a lead position, please use our internal feedback tools to share this feedback as to ensure that it reaches the relevant stakeholders. This way they can receive the feedback in a more direct way and they have the opportunity to improve based on your feedback."

Current Employee - Senior Software Engineer says

"Thanks for sharing your feedback and thereby helping us to become a better place to work every day. We're sorry to hear that your expectations in terms of recognition were not met. Please be assured that we are constantly reviewing our compensation philosophy by taking into account various data points such as market data, peer feedback and value contribution. We truly believe that there is more to motivation and recognition of our talents than salary solely and this is why our culture focuses also on aspects of personal and professional development to name only an additional one. We're sorry to hear that this approach did not work for you and take your feedback into consideration."

CG says

"They let dodgy companies advertise on their site like Flixhotel and recommended to us.
Asked them to step in and help me to get my refund but was told they couldn't help and only act as a medium company to book.
It was Trivago who show me this travel agency and because I trusted you guys will do the right thing and gave credible and reliable recommendations to us, I used your service and decided to book with them. However, it has caused so much headaches and troubles to me as the travel agency you recommended turned out to be a fraudulent one. Refused to refund my money and gave lots of excuses not to refund. It was Trivago who provides recommendation to us and we expect some decency that you step in to help us to get our rightful money back but instead you sent us away and deal with it ourselves. I have $1700 worth of bookings with them through your site. I was left on my own to fight to get my money back. Very disappointed for such a big company like yours. Only wants profits but no help. You are responsible since you are the middle man, at least help us and do something to get our refund money back from those unethical companies you have recommended to us. So please don't say you are not responsible. And no need to reply here, very disappointed. Not using your service again."

Shaun Naidoo says

"I am terribly disappointed as I found a deal via Trivago which when I tried to book, it linked me to Destinia.com. I made the booking and got a voucher to confirm. When I called the hotel, they said that I am not a confirmed guest for the dates and that no booking from Destinia exists on their list for my dates. I have no confirmed accommodation and I have been billed in full upfront via my credit card. Destinia is clearly a fraud and it is tragic that Trivago are not able to help me in this case since I only booked because I assumed Trivago to be trustworthy and therefore their suppliers by association. Blatant fraud and seems little recourse to us innocent customers."

Digital Duces says

"Well lets see yesterday i tried to book a room in Sacramento through trivago and was charged for a room in colorado springs Colorado so i tried again and the second time i was booked for a room in Fargo North Dakota. And look how convenient it is there is no refunds on these bookings so they essentially robbed me. Will never use Trivago again."

Judy Y says

"Booked a hotel through Trivago in Quebec City and called the hotel to make sure everything was confirmed. They advised they had no reservation for me and then I realized I was scammed! Had to call my credit card company To cancel the transaction and my credit card! What a nightmare! Stay away from Trivago!! You can’t even contact them for assistance."

Gwyn connor says

"Shocking company never use again"

Eric Vanderpol says

"DO NOT USE TRIVAGO.
They let dodgy companies advertise on their site like destinia for one.
Asked them to help me get my refund and was told no we can't help you!
It was you that sent me to destinia so you are also responsible!!"

Graeme Mccabe says

"Stop dealing with "Alpharooms", amongst others.
Have a better filter of the companies you host.
Most travellers get introduced to these companies ran by spivs and crooks.
Selling non existent holidays to trusting customers.
These companies are sending passengers to locations without hotel bookings, hotels are closed, not replying to emails, refusing refunds, hanging up on customers.
Absolute disgrace and yet your company acts as a conduit for people searching for the idyllic holiday.

Get these crooks off your site and have more dilligent scrutiny."

ani cholakhyan says

"The worst customer service and the worst website. During the booing it said there was a 72 hour cancelation window , I canceled the reservation 7 days before and they didint refund the money. Don't use this website or hotelopia, they are connected with each other."

Diane Alver says

"Booked this morning
Need yo cancel have literally been on hold over an hour and a half. This is a scam and I'm reporting them to the better business bureau. I want them to refund my money or I will be sueing scam"

Graeme says

"Stop providing access to companies who are tarted up robbers!
"Alpharooms, Love Holidays"
These companies are taking bookings for Hotels that are closed.
Patrons are sleeping on the beach.
Then make it as hard as possible to get their money back.
Get them off your site until they start acting reponsibly!"

Beatriz Blanco Sanz says

"I am writing to you since my family stayed in the Junior Suite Double at Puolo Condor Boutique Resort & Spa for three nights from Friday, July 10 to Monday, 13 July 2020. I really want to make other travellers a big favor by reporting the bed bug infestation in the rooms Puolo Condor hotel (Con Dao Island).
When my husband woke up Saturday morning, he noticed swollen legs, neck. He assumed it was a mosquito bite or an allergy with change of weather. While dealing with that we even thought to cut our trip off early and immediately came home in Saigon. However, we completed our stay and during the flight back, he realized that he had open blisters which become infected.

To my surprised, I started to feel very miserable and itchy in the following day that I decided to visit the Clinic to get something for relief. I went to the Family Medical Practice Center in Ho Chi Minh City, District 2 to receive prompt medical attention since the pain and they verified that they were bug bites. I was written a prescription for my blisters and scars, (i can share medical report)
Our family vacations have been ruined due to this incident and still suffer from skin scars and redness. Puolo Condor Boutique Resort has gained an excellent reputation (4.5) and rated number 2 among the hotels in Con Dao because of Location, Cleanliness. Kindly request the following measures:
Urge action against bed bugs and pest controls to prevent the spread of the plague and send your declaration to Vietnam Health Department"

Gemma Mitchell says

"Extremely bad experience twice now booking through Trivago leading to Hotels.com - both times taking double the payment out of my account and only refunding half the amount, taking up to two weeks to return with less than half of the refund amount. Extremely hard to contact Trivago and Expedia."

H Morris says

"I have used the Trivago website many times over the last 10 years, and had much goodwill towards the business.
Today (July 11th 2020) I came to Trivago to see what hotels were available in England for a short stay this week with my child, during the school holidays.
There are thousands of hotels in the UK, so the logical thing to do, and what I and other site users have always done in the past, is to cut down the possibilities to a manageable selection by using filters. The obvious starting point is booking dates: check-in and check-out. The next is some key feature, like a swimming pool or tennis court. You put these in the filters, pressed 'Search' or equivalent, and hey presto, either a list or map view of a number of hotels came back. And if that number was large, one could make the filter criteria tighter, or if the selection brought back was zero or small, one could make them looser. You could look at the 15 results or whatever on the map, decide 'Aha - the one in the Cotswolds is within driving distance / in a pretty part of the countryside / affordable' or whatever, and make one's selection. Unfortunately now some rampant eegit at Trivago has decided that it is a good idea to get rid of or hide the search criteria function. Why should I write and run hundreds of queries, one per town in the UK, to find a hotel that suits my needs?
To sum up, Trivago have forgotten the two maxims of commercial life: (1) The customer is always right and (2) If something ain't broke, don't fix it.
I and others I have talked to will now be taking our business to other comparison sites."

customer says

"Used trivago many times
We booked through them on a web site Otel
With a refund if we cancelled before 13/07/20
We cancelled due to Coronavirus 20/6/20
Otel are giving us a voucher for a hotel in the future
If we don’t spend full money on hotel we lose the difference
If we don’t use within 12 months we lose funds
Otel refuse to answer emails
Why should they keep my money
What use is refund guarantee when they will not honour this
Contacted trivago got a std letter back
Don’t waist your time contacting them remember them when you look to book hotels in future
Why is trivago advertising this company
Just look at complaints regarding Otel on this web site
Really angry"

Angry_Matt says

"I booked my first trip with trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency coconut point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for corona virus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it’s not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that’s not worth the paid it’s printed on. 4 month later I’m still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure)."

pasquale says

"I write the following review to highlight the bad service I had using Trivago website and, consequently, Otel.com, recommended or suggested by Trivago.
In February 2020, I looked up on Trivago search engine for the best solution to make a reservation for a trip to make. By providing the services and the location I was looking for and the resort to stay at, Trivago suggested me to use Otel.com as the lowest-price solution for my vacation.
Therefore, I made a reservation at Sikania Resort in Sicily from 25 July to 01 August 2020, paying in advance by credit card, and directly to Otel.com, a total amount equal to EUR 1,216.70.
Few weeks ago, I called Sikania Resort to have some information about the location and the services provided and, in such occasion, I have been told - with great surprise - that my reservation had been cancelled on 12 May 2020. More specifically, I have been told that the reservation had been cancelled directly by Otel.com even though I have never intended to do so, and without being told anything about it by Otel.com or any person belonging to the Resort.
I had never used before Otel.com and I made for the first time a reservation through Otel.com because, according to Trivago, it was the best solution for my trip. Unfortunately, it was not the case, since I tried for ever to contact Otel.com and its customer center without results.
I will never use again Otel.com or any other website suggested or recommended by Trivago, and I am really disappointed with Trivago service since that what happened to me shows and proves Trivago has no a control over the other website and companies it recommends"

Mann says

"Horrible experience with customer service. Waste 12+ hours of my life on the phone with unprofessional representatives with no intention to really help you."

Peggie Brown says

"I paid for a trip for five to Europe and because they cancel it because of COVID-19 they are telling me I can't get my money back"

Shonna M. says

"Booked a hotel Jan 28 202 in Cozumel for March 2020.
Found it on “Express booking Trivago”, booked it and paid for it with my MasterCard. Received a confirmation email from ......Flixhotels. ..Had no idea who this was but all the information was correct and I was satisfied.
Fast forward To COVID-19, I expected a refund as airlines shut down everything was cancelled.
Have been waiting for EIGHT weeks, FOR A REFUND - I explained that customers have received refunds from EXPEDIA.CA AND BOOKING .COM why not from Flixhotels?
So I Told Trivago, For the sake & integrity of their company they should NOT BE AFFILIATED with Flixhotels.
I just get the brushoff from someone named Samantha from Trivago. She just told me to go through my travel insurance to get a refund ....🙄
So WILL NOT EVER USE TRIVAGO AGAIN"

Not Needed says

"You should investigate the companies that you refer your customers to BEFORE their credit cards get blocked. You sent me to Hurb.com, some Portuguese company that refused to help me when I contacted them.

I thought Trivago was a big fancy company with big commercials...now I see that they are a weak, pathetic, small-time player that refers people to cheap, fly-by-night websites that get their credit cards blocked!

Don't ask me to contact you to tell you how to fix it. Ge it right Before you go into business!

Pathetic."

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